Terms of use


Ta’ Dirjanu Supermarket (hereinafter referred to as ‘Ta Dirjanu’ and/or ‘us’ and/or ‘we’) is a family business which has been operating in Gozo since the year 2002. While we have expanded our business by operating from three different local outlets across Gozo we are now also offering online shopping service through our main website https://www.tadirjanu.com (hereinafter referred to as the ‘Site’) to all addresses in Gozo.

This website is provided for your utilization subject however to your acceptance to these Terms and Conditions. By using the Site you are agreeing to be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions we kindly request you not to make use of the Site.

Ta’ Dirjanu reserves the right to change and update its Terms and Conditions as may be required from time to time. We thus urge you to check our Terms and Conditions upon using of the Site and see the date of the last version updated. The new Terms and Conditions are in force and applicable with immediate effect.

Creating an account for shopping our products

You may browse freely through our Site to view the products available for purchase. In order to be able to place your order on the Site you have to create an account by registering first. Once that an account has been created you may log in to place your order with us.

To create an account you should be over 18 years of age. Persons under the age of 18 years are not allowed to create an account and place their orders through the Site. For this reason we request the date of birth when creating an account so that we are able to verify your age. Thus customers creating an account and placing their orders confirm that they are of age when placing an order, process payment, receive and use the products ordered from us.

You must provide the correct personal details in creating an account and should any details change thereafter you can update your account details from the Site through the ‘Manage your account’ section.

You should not disclose and/or share your account password. The account holder is held fully and sole responsible for all actions, activities and/or orders that are done through the same account. If you suspect of any misuse you are to send us an e-mail on info@tadirjanu.com.

Should we suspect or have reasonable doubt that a customer has provided wrong details, that the account is being inappropriately used and/or you are in breach of these Terms and Conditions, Ta’ Dirjanu reserves the right to suspend and/or cancel a customer’s account at its sole and absolute discretion.

By providing your personal details for the purpose of creating an account, we are committed to protecting your privacy. Please read our Privacy Policy.

Orders, Pricing and quantity

Orders of our products are solely done through this Site and thus we are no longer accepting orders and offering deliveries by means of telephone or via e-mail.

The price and the quantity of a product you may wish to purchase are indicated on each item. Prices quoted are with VAT included.

As certain products are sold by weight such as fruits, vegetables, meat and poultry, it is difficult to deliver the exact weight ordered. Although we will try our best to deliver these products in the nearest weight as ordered, we reserve the right to charge you for the actual weight delivered.


Delivery service is done to all addresses in Gozo.

Deliveries of items ordered will be made according to your selected option indicated above and always dependent on the amount of orders we have in queue. If we believe that the delivery will not be within the time frame we will contact you in advance.

Deliveries are carried out from Monday to Saturday during normal business hours. No deliveries are carried out on Sundays and Public Holidays.

Food and Chilled items are delivered in temperature controlled vans thus ensuring quality and freshness of the goods.s

No orders for delivery are accepted under the amount of twenty Euro (€ 20). A delivery charge of two Euro and fifty cents (€2.50) is applicable for any purchases below seventy Euro (€70). No delivery charge is applicable on purchases over the amount of seventy Euro (€70).

Deliveries are instructed to be done to one’s main entrance to the premises. Our delivery person unless he/she deems necessary and appropriate and his/her full and absolute discretion will not deliver and carry the order into the premises.

Return Policy

Whilst the quality of the product is guaranteed, should you not be satisfied with the product you are to return the product together with the receipt to our store located in Victoria and from there onwards the return policy comes into effect.

Given that we offer a wide range of products, the return policy differs depending on the product.

Products are to be returned in their original form and undamaged packing as delivered.

In the case of food, they are to be returned within twenty four (24hr) hours from delivery whilst non-food items are to be returned within fifteen (15) days from date of delivery.

Products which cannot be resold once unwrapped cannot be returned.

Depending on the returned item, we will either exchange the product, give you your money back, offer you a credit note or offset the amount paid from your next bill.

If you purchased only the retuned item and incurred a delivery cost, and we gave you a credit note or gave you your money back, we will refund the delivery cost. If on the other hand the product was exchanged and/or the returned item was purchased together with other products, we will not refund the delivery cost.


Payments of the order is done upon delivery either by card payment by means of the wireless epos machine or by cash.


The products available on the Site are indicated by means of an image. These images are for illustration purposes only.


All designs, texts, graphics, images, information etc contained in this Site are copyright by Ta’ Dirjanu Supermarkets, and may not be duplicated, copied, modified, or adapted in any way without our written permission. Our Site may contain our service logos or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, images and logos. Your use of the Site is solely to serve as an online shopping channel of our products. Your use of the Site does not constitute any right or liscence for you to use our service logos or trademarks, without our prior written persmission. Our conent as found within our Site is protected under Maltese law and international copyright laws. The copying, redistribution, modification, use of publication by you of any such content is strictly prohibited. Your use of our Site and services does not grant you any owership rights to our content.

Site Disclaimer

No representations and/or warranties of any kind and nature of the Site and its contents is provided. Although we try to keep the Site updated we do not represent or warrant that the information or content is accurate, updated, complete and/or accurate. Information inclduing but not limited to pricing may change without prior notice.

All product images shown are for illustration purpose only. Most images are the same as the product, in some rare cases the actual image may vary from the product delivered.

We and neither any of the of directors and/or employees and/or representatives will be liable for damage of any kind arising out of or in conection with the use of this website, and/or the merchandise purchased including but not limited to direct, indirect, incidental, punitive and compensatory damages. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

The Laws of Malta will govern the contents of the Site inclduing these disclaimers, terms and conditions, privacy policy.

We reserve the right to make changes to our Site inclduing but not limited to its terms and conditions and privacy policy at any time.


Our website may be continualsy under review. Thus we urge you to check our Terms and Conditions on a frequent basis.

(Version 1 - Last updated 23.04.2020)